Bug reports are gifts. The faster you tell us, the faster we fix it.
Best report = fastest fix
Include:
- What you did — the steps that led to the bug. The more granular, the better.
- What you expected to happen.
- What actually happened. A screenshot is gold.
- Where you were — URL or app screen, and roughly when.
- Browser / device — Chrome on Mac, iPhone 14 Safari, etc.
Where to send it
- Quickest: open the AI helper (bottom-right corner) and type a description. Talk to a human to escalate to a teammate, who will write up the bug for engineering.
- Email: support@shiftsee.com.
What happens next
- Within a few hours, a teammate acknowledges and triages.
- Bugs that block real work go on the immediate fix list (typically same-day or next-day).
- Smaller bugs go on the next-week list.
- Either way, the original conversation is the place we follow up when it's fixed.
What if I'm not sure it's a bug?
Tell us anyway. Half of "is this a bug?" reports turn out to be either a real bug, a UX rough edge worth smoothing, or a doc that needs rewriting because the behavior is correct but confusing. All three are worth knowing about.